Complaint Letter

November, 13th 2016

To : Adorable Projects

Jl. Merdeka Raya No. 15

Jakarta

Dear Sirs,

This letter is to notify you about a problem I am having with a bag that I bought at your website (www.adorableprojects.com) on November 11. I am dissatisfied with your product because I discovered there is broken hasp beside it. I have attached a photocopy of my receipt as proof of purchase.

The condition of the item was your responsibility up to the point I received it and accordingly I am entitled to a refund along with a refund of all delivery cost. I would request that you confirm in the next 3 day that you will provide this remedy and that you will cover the cost of the defective item being returned to you.

I look forward to hearing from you,

Regards,

Rizka