Complaint Letter

November, 13th 2016

To : Adorable Projects

Jl. Merdeka Raya No. 15

Jakarta

Dear Sirs,

This letter is to notify you about a problem I am having with a bag that I bought at your website (www.adorableprojects.com) on November 11. I am dissatisfied with your product because I discovered there is broken hasp beside it. I have attached a photocopy of my receipt as proof of purchase.

The condition of the item was your responsibility up to the point I received it and accordingly I am entitled to a refund along with a refund of all delivery cost. I would request that you confirm in the next 3 day that you will provide this remedy and that you will cover the cost of the defective item being returned to you.

I look forward to hearing from you,

Regards,

Rizka

order letter

November, 11th 2016

To : Adorable Projects

Jl. Merdeka Raya No. 15

Jakarta

Dear Sirs,

Will you kindly send me 2 bag -Tomio Black Mini Backpack- as advertised in your website (www.adorableprojects.com). I would like you to deliver the bag to my address at Jl. Moh. Kaffi II No. 56, Jakarta. I hope my orders will arrive in two days, because i need the bag for my friend birthday gift. I will pay it as my order arrived.

Regards,

Rizka

Inquiry Lette

Rizka

Jl. Moh. Kaffi II No. 56

Jakarta

November 04, 2016

Adorable Projects

Jl. Merdeka Raya No. 15

Jakarta

Dear Sirs,

I am writing to inquire about the availibility in your website (www.Adorableprojects.com). I have seen the product details and I’m very interested in buying one.

Also, I would like to inquire about the extended warranty and credit payment options. Please revert back to me with all relevant information, options, and suitable alternatives.

Thank you very much.

Rizka